Picking, Packing and Transit Times

The time between when you complete your order and when you recieve your goodies has a few factors in it. The major ones are;

How quickly can we collate and dispatch your order?

Our aim is to dispatch the same day for express orders and the next business day for all others.

We have well over 1,200 products available for you to choose from. We have pallets of stock coming and going every single day so stock levels are very dynamic. At any one time, with some products we might hold thousands of units, and with others might only have 5 or 10 of in stock. We pride ourselves in constantly measuring product sales averages to keep our stock with the best shelf life and highest availability to avoid order delays. Sometimes we might take a day or two to get additional stock in to fill orders, but if it is going to be longer we will contact you and do our best to work with you on any delays. 

Our packing ladies go hammer-and-tongs packing, literally, thousands of boxes each month. As you might expect, this is not evenly spread out and some some days (Like Mondays) are flat out catching up on Friday evenings, Saturday and Sunday's orders. So some days are much busier than others and, we scale the hours and number of packing ladies accordingly, largely with great result and manpower rarely stops us from promptly packing orders.

What is the transit time between us and you?

We dispatch from Seven Hills, NSW (track and trace) with Australia Post eParcel or MainFreight.

Where Express Post is used it is normally overnight delivery and we give these orders absolute priority. (See Australia Posts site on the Express Network)

For Flat Rate / Free Shipping you can use the following as a rough transit time guide;

Eastern

Sydney basin / Canbera - Overnight transit

Melbourne / Brisbane  - 1 or 2 days transit

Other major cities - 2 days transit

Rural - 3+ days transit

Central

Adelaide - 2 days transit

Darwin  - 4 days transit

Other major cities and Rural SA - 4 days transit

Rural NT - 5+ days transit

Western

Perth - 3 days transit

Other major cities - 4 or 5 days transit

Rural WA - 5+ days transit