About us

Contact Us

  • The Professors Online Lolly Shop and Confectionery Warehouse
  • 1800 854 234
  • Warehouse 16 8 Gladstone Rd, Castle Hill, NSW, 2154 Australia
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Free Shipping*

Shipping

We offer Free Shipping anywhere in Australia, when your order is over $80. LOCKDOWN LIMITED TIME SPECIAL FREE SHIPPING FOR ORDERS OVER $49.95 (for selected Sydney Metro postcodes below

For orders under $80, we offer a small flat rate regular postage fee of just $9.95 anywhere in Australia, regardless of how many items are ordered. LOCKDOWN LIMITED TIME SPECIAL FLAT RATE OF $5.95 FOR ORDERS UNDER $49.95 (for selected Sydney Metro postcodes below

We also offer Australia Post Express Shipping as an optional upgrade should you wish to expedite your order.

Free click and collect / pickup options if you are in the local area. LOCKDOWN MEANS UNFORTUNATELY WE ARE SUSPENDING CLICK-AND-COLLECT AND IN-STORE SHOPPING FOR A LIMITED TIME

 Unfortunately, we do not export goods outside of Australia at this point in time. 

 SPECIAL / LIMITED TIME GREATER SYDNEY LOCKDOWN OFFER

We're taking the sydney lockdown seriously and are currently not allowing any in-store shoppers, visitors or click-and-collect. To try to help our loyal sydney customers through the lockdown we're offering a special flat rate of $5.95 for orders under $49.95 and FREE standard shipping for any orders over $49.95. Please note that this offers is limited to ONLY ONLINE ORDERS and ONLY the following postcodes;

Sydney Metro: 1000-2249, 2760-2770
Penrith: 2748-2751, 2760, 2773, 2774
Richmond: 2753-2755, 2757, 2758
Western Suburbs: 2123-2168, 2745-2770

 

Returns and Refunds

We aim for all customers to be satisfied with their purchase from The Professors. If you are unhappy with items you received, please keep your item until advised otherwise, contact us and we will work with you to the best of our ability to address any issues. Claims must be submitted within 7 days of receipt and any goods that are approved for return, must be unopened and in re-salable condition to be eligible for refund or exchange.

NB: Due to the COVID-19 pandemic we are unable to accept returns / exchanges due to change of mind.

 Please note that all orders placed with the Professors are subject to our Terms and Conditions

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